Returns & Exchanges
At BikesOnline US, we want you to ride with confidence, which is why we offer a 30-day return policy on all bikes and gear to ensure you are completely satisfied with your purchase. If your new ride isn't the perfect fit, we provide a streamlined process to get you back on the road as quickly as possible.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.
Pack Your Gear
Carefully place the items in their original packaging, ensuring all components and manuals are included to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup for larger bike boxes.
Inspection and Refund
Once our technicians inspect the returned items at our warehouse, we will process your refund or exchange within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing